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Job Title: Field Service Technician

Company Name: Technical printing Solutions Group Inc

Location: Chicago Metro/Downers grove IL

Job Type: Full-time

 

About Us: TPS Group Inc. is a leading provider of large format printing solutions and managed services, committed to delivering high-quality products and exceptional customer service. With a focus on innovation and technology, we cater to businesses of all sizes, ensuring their printing and imaging needs are met efficiently and reliably.

Job Description: We are seeking a skilled and dedicated Printer/field Service Technician to join our dynamic team. As a Printer Service Technician, you will be responsible for providing expert technical support and maintenance services to our clients' printers and imaging devices. Your main goal will be to ensure optimal performance, minimize downtime, and maximize client satisfaction.

 

Responsibilities:

  • Diagnose and troubleshoot hardware and software issues with printers, multifunction devices, and related peripherals.

  • Conduct regular preventive maintenance and calibration of printers to ensure they operate at peak performance.

  • Repair and replace defective components, modules, or parts of printers and imaging devices as needed.

  • Install and configure new printers, set up network connectivity, and ensure proper integration into the clients' systems.

  • Respond promptly to service requests and prioritize tasks based on urgency and customer requirements.

  • Keep accurate records of all service calls, actions taken, and parts used in our service management system.

  • Provide excellent customer service by addressing clients' concerns, offering technical guidance, and educating them on printer usage and maintenance best practices.

  • Stay updated with the latest advancements in printing technology and attend training sessions to enhance your technical skills.

 

Requirements:

  • Proven experience as a Printer Service Technician or similar role.

  • Solid knowledge of various printer brands, models, and technologies, including UV LED, Solvent, DTF and multifunction devices.

  • Proficiency in diagnosing and repairing hardware and software issues related to printers.

  • Familiarity with networking concepts and ability to set up printers on wired and wireless networks.

  • Excellent problem-solving and analytical skills to troubleshoot complex technical issues.

  • Strong organizational and time management abilities to handle multiple service requests efficiently.

  • Exceptional customer service and communication skills to interact with clients in a professional and courteous manner.

  • High school diploma or equivalent; additional technical certifications or training in printer servicing is a plus.

  • Valid driver's license and willingness to travel to client locations as required.

 

Benefits: We offer a competitive salary package, along with a comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for career growth within the company. Additionally, you will have access to ongoing training and development to enhance your skills and expertise.

If you are a motivated individual with a passion for technology and a strong commitment to delivering top-notch service, we encourage you to apply for the Printer/Field Service Technician position at TPS Group Inc. Join us in providing exceptional printing solutions and making a positive impact on our clients' businesses.

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How to Apply: To apply for this position, please submit your updated resume and a cover letter detailing your relevant experience and why you are the best fit for this role. Email your application to [hmaya@tpsginc.com] with the subject line "Printer Service Technician Application."

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Note: Only shortlisted candidates will be contacted for further evaluation.

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